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Explore How housey Handles Your Privacy

At housey, your personal data belongs to you — we collect only what we need to run your account, process your deposits via UPI, Paytm or PhonePe, and…

Data collected only as neededUPI, Paytm, PhonePe payments handled securelyYour right to access, correct or deleteIndia-applicable data practices

Browse the lobby Read FAQ

Browse the Scope of Our Privacy Practices

housey Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to every account holder who accesses housey where local law permits. We collect personal details — such as your name, contact address and payment identifiers linked to UPI, Paytm or PhonePe — solely to verify identity, process transactions, and deliver account features. We

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do not sell your data to third parties for marketing purposes. Where Indian data-protection law applies, we follow those obligations. If you access housey from a region with specific local requirements, the more protective standard applies to your data. Eligibility to hold an account depends entirely
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on local law in your region. Data shared during a deposit or withdrawal through PhonePe, Paytm or UPI is processed under the payment provider's own terms in addition to ours.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Personal Data

If you have a question about how we handle your data, want to correct information on your account, or wish to submit a deletion request, our privacy support team is reachable through…

Email Support Send your data request or privacy question to our dedicated inbox. We log every submission and respond within five working days with a clear, actionable answer about your account data.

Live Chat Open the chat window inside your housey account for real-time help with privacy questions. Our agents can raise a formal data request on your behalf during any chat session.

Help Centre Form Submit a structured privacy request through the Help Centre form. Choose the category — access, correction or deletion — and our data team picks it up and tracks it through to resolution.

HOW WE PROTECT YOU

See What Happens to Your Data at Every Step

From the moment you open an account to the moment you make a withdrawal, your data passes through encrypted connections and access-controlled systems.

Data Collection

We collect your name, email, contact number and payment identifiers only when you open an account or initiate a transaction. Nothing is collected passively beyond session cookies required for the site to function correctly on your device.

Cookie Handling

Session cookies keep you logged in while you browse the lobby. Analytics cookies — which you can decline at any time in your browser settings — help us understand which pages load slowly so we can fix them faster.

Account Security

Passwords are stored as salted hashes — we never see your password in plain text. Two-factor authentication is available for your account and we strongly suggest enabling it, particularly if you access via mobile on public networks.

Data Retention

We keep account data for as long as your account is active and for a legally required period after closure. Payment records linked to UPI, Paytm or PhonePe transactions are retained in line with financial-record obligations and then securely deleted.

Your Rights

You may request a copy of the data we hold on you, ask us to correct inaccurate details, or request deletion of your account and associated records. Requests are processed within five working days and confirmed by email.

Policy Updates

When we update this policy, we post a notice on the housey site and, where the change materially affects how we use your data, send a direct notification to the email address on your account before the change takes effect.

Switch Through Common Privacy Questions

The questions below cover the data practices we get asked about most — from what we collect when you deposit via UPI to how long your records stay on our systems after you close an account. If your question is not here, the privacy contact channels in the section above will get you a direct answer.

We collect your name, email address, phone number and date of birth to verify your identity. If you deposit via UPI, Paytm or PhonePe, the transaction reference is also stored against your account for reconciliation and dispute resolution.

We share data only with payment processors handling your UPI, Paytm or PhonePe transactions, and with service providers who help us run the platform under strict data-processing agreements. We do not sell personal data to advertisers or marketing networks.

Send a data-access request through the Help Centre form or via email. Include the email address linked to your account, and we will send a structured export of your personal data within five working days of verifying your identity.

Yes. Submit a deletion request through the Help Centre or live chat. We will close your account and delete personal records, retaining only what financial-record law requires us to keep for the mandatory period before secure deletion.

General account data is deleted within 30 days of account closure. Payment records and transaction history linked to UPI, Paytm or PhonePe are kept for the period required by applicable financial-record regulations, then securely and permanently deleted.

We use session cookies to keep you logged in, and optional analytics cookies to monitor page performance. You can decline analytics cookies in your browser settings at any time without losing access to your account or any lobby features.

Contact our privacy team by email or through the in-account live chat. If you are unsatisfied with our response, you may escalate to the relevant data-protection authority in your jurisdiction where local law provides for such a process.

Explore How housey Handles Your Privacy

Contact Us About Your Personal Data

See What Happens to Your Data at Every Step

Data Collection

Cookie Handling

Account Security

Data Retention

Your Rights

Policy Updates

Switch Through Common Privacy Questions

01 What personal data does housey collect when I open an account?

02 Does housey share my data with third parties?

03 How can I request a copy of my personal data?

04 Can I ask housey to delete my account and all related data?

05 How long does housey keep my data after I close my account?

06 What cookies does housey use and how do I manage them?

07 Who do I contact if I believe my privacy rights have been breached?

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