Reference

Understand Your Rights on housey

These legal terms govern your account on housey and set out what you can expect from us, and what we expect from you.

Jurisdiction-Dependent AccessAccount Holder RightsData Handling PolicyCookie Consent TermsContact for Legal Queries

Browse the Terms That Govern Your Account

housey Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

housey operates under a legal framework that places your account rights and our obligations side by side. When you open an account, you confirm that accessing our platform is permitted under the laws of your location in India. We collect only the data needed to operate

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your account, process transactions via UPI, Paytm and PhonePe, and maintain security across sessions. Our terms cover how personal data is stored, how long transaction records are retained, when accounts may be suspended, and how disputes are escalated. Every clause is written so you can read
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it in plain English without needing a lawyer to interpret it. If you use a payment method such as Paytm, PhonePe or UPI, the relevant transaction data is handled under our data-retention schedule, which is outlined in our full Privacy Policy linked below.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH LEGAL TEAM

Contact Us With Policy Questions

If any clause in our terms is unclear, or if you wish to raise a formal legal concern about your account, our support channels are available around the clock.

Live Chat Start a live chat session from any page on housey. Legal queries submitted via chat are tagged and escalated to our compliance team within two business hours during standard operating windows.

Email Support Send a detailed query to our support email. Include your account ID and the specific clause you are questioning. Written responses for legal matters are issued within 48 hours of receipt.

Legal Query Form Use the dedicated form in your account dashboard to submit structured legal requests — data access, account closure, or policy clarification. Each submission generates a reference number for tracking.

ACCOUNT SECURITY STANDARDS

Explore How We Handle Your Data and Account

Our legal commitments go beyond the text of our terms — they shape how we actually run your account day to day.

Data Handling

We collect only what is necessary to operate your account and process payments. No data is sold to third parties. Your profile information is encrypted at rest and in transit across all sessions on housey.

Cookie Consent

Our cookie banner appears on your first visit. You can accept all cookies, manage categories, or reject non-essential cookies. Preferences are stored against your session and can be updated at any time from the footer.

Account Security

Two-factor authentication is available for all accounts. Login events from unrecognised devices trigger a verification step. Suspicious activity results in a temporary hold while our security team reviews the session.

Data Retention Schedule

Transaction records — including UPI, Paytm and PhonePe entries — are retained for seven years as required by applicable financial regulations. Account profile data is deleted within 30 days of a verified closure request.

Who to Contact

For data-access requests, email our Data Protection contact listed in the Privacy Policy. For account-specific legal matters, use the legal query form in your dashboard. Both routes generate a trackable reference.

Requesting Changes

You can request correction or deletion of your personal data at any time. Submit the request via the account dashboard form. We confirm receipt within 24 hours and complete the action within the statutory window.

Answers to What You Are Likely Asking

These questions cover the areas our account holders ask about most when they read through our legal terms. If your question is not here, the legal query form in your dashboard is the fastest route to a written answer.

Access depends on local law. housey is available where local law permits online gaming. You confirm your eligibility when you open an account. If your state restricts such activity, you are responsible for checking before proceeding.

We collect your name, contact details, date of birth for age verification, and payment identifiers linked to UPI, Paytm or PhonePe. We collect only what is needed to operate your account and comply with applicable regulations.

Payment records — whether via UPI, Paytm or PhonePe — are retained for seven years under applicable financial regulations. Account profile data is removed within 30 days after a verified account closure request is processed.

Yes. Submit a data-access request through the legal query form in your account dashboard or via the email listed in our Privacy Policy. We confirm receipt within 24 hours and fulfil the request within the statutory timeframe.

Open a closure request via your dashboard or email support with your account ID. We verify your identity, close the account, and delete profile data within 30 days. Transaction records are retained as required by law.

Raise the dispute through the live chat or legal query form first. If unresolved, escalate via email with your reference number. Our compliance team reviews and responds in writing within 48 hours for documented legal matters.

Yes. Scroll to the footer on any page and open the Cookie Preferences panel. You can update your consent choices — accept, manage by category, or reject non-essential cookies — and the new settings take effect immediately.

Understand Your Rights on housey

Contact Us With Policy Questions

Explore How We Handle Your Data and Account

Data Handling

Cookie Consent

Account Security

Data Retention Schedule

Who to Contact

Requesting Changes

Answers to What You Are Likely Asking

01 Is housey available where I live in India?

02 What personal data does housey collect from my account?

03 How long are my transaction records kept?

04 Can I request a copy of the data housey holds on me?

05 What happens if I want my account closed and my data deleted?

06 How does housey handle a legal dispute about my account?

07 Can I change the cookie preferences I set when I first visited?

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